Returns & Exchanges

Due to the perishable nature of our artisanal chocolates and cafe treats, we are unable to accept returns, but we are committed to ensuring your complete satisfaction with every order. If your items arrive damaged or do not meet our quality standards, please follow the steps below for a replacement or store credit.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged product and the original packaging within 24 hours of receiving your delivery.

• 2.
  Contact Customer Care

  Email our factory team with your order number and the photos of your items to initiate a quality review.

• 3.
  Review Process

  Our chocolatiers will assess the damage or quality concern and respond within 2 business days regarding your claim.

• 4.
  Resolution

  Upon approval, we will immediately process a replacement shipment or issue a digital gift card for the value of the affected items.